- Statut Terminé
- Progression
- Type Incident
- Catégorie Serveurs dédiés
- Sévérité Low
-
Échéance
Undecided
Attached to Project: Travaux en cours
Opened by Yu Wang - 15.06.2022
Last edited by Yu Wang - 06.07.2022
Opened by Yu Wang - 15.06.2022
Last edited by Yu Wang - 06.07.2022
FS#127 - Incident Acronis
Une panne chez Acronis a empêché les serveurs d'effectuer leur backup quotidien.
Ticket d'incident a été ouvert auprès du support Acronis.
Retour Acronis à 10h10
Let me follow up on this ticket. In case you refer to the error "Operation failed due to a temporary issue in the cloud storage" then this issue is currently being fixed by our Development Team. I'm monitoring the status constantly and will update you as soon as I have the information to share.
Acronis signale la fin l'incident à 11h03
Tous les backups ont été relancés et sont maintenant OK
Data center incident
Acronis Backup Gateway is partially degraded
Dear Partner,
We would like to notify you that Acronis Cyber Cloud in the France (EU1) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status. Please expect the next update in a hour or earlier.
Service impact: Some customers might be unable to reach Acronis Backup Gateway.
For further information, please contact Acronis support at mspsupport@acronis.com.